Last updated: February 2026
Who we are
Sears Melvin Memorials is a memorial masonry business based in South London. Our website is searsmelvin.co.uk. You can contact us at info@searsmelvin.co.uk or by calling 01268 208 559.
What information we collect
When you submit an enquiry through our contact form, we collect:
- Your name
- Your email address
- Your phone number (optional)
- Any message or details you choose to include
- Photos you upload (for renovation or repair enquiries)
We do not collect payment information, and we do not use cookies for tracking or advertising.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry
- Provide you with a quote or information about our services
- Follow up on your order or project if you become a customer
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Third-party services
To process your enquiry, your data passes through the following services:
- Cloudflare — hosts this website and processes web traffic. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
- Resend — used to send email notifications of your enquiry. Resend's privacy policy is available at resend.com/legal/privacy-policy.
- ClickUp — used internally to log and track customer enquiries. ClickUp's privacy policy is available at clickup.com/privacy.
How long we keep your data
We retain enquiry records for up to 3 years from the date of first contact to allow us to provide ongoing support for your memorial. If you become a customer, we retain relevant records for as long as necessary to fulfil our guarantee obligations.
You may request deletion of your data at any time by contacting us at info@searsmelvin.co.uk.
Your rights (UK GDPR)
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict our processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at info@searsmelvin.co.uk.
Security
We take reasonable steps to protect your information from unauthorised access or disclosure. All data is transmitted over HTTPS. We do not store your data in any unsecured location.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the website after a change constitutes acceptance of the updated policy.
Contact
If you have any questions about this privacy policy, please contact us:
- Email: info@searsmelvin.co.uk
- Phone: 01268 208 559